SAFETY

A few simple rules keep FRAMED safer.

Most transactions should be straightforward. Keeping the important parts of a purchase on FRAMED gives buyers and sellers a clear record of what happened if something needs to be checked later.

Keep payments on FRAMED

Pay through FRAMED checkout only. Do not send money by bank transfer, cryptocurrency, gift card or a payment link sent outside FRAMED.

Card payments are handled through Stripe. FRAMED checks the artwork, price, seller and availability again as part of checkout.

Protect your account

Use a password you do not use elsewhere and verify your email address. Never give another person your password or a sign-in code.

FRAMED support will never ask you to send your password, full card number or card security code by email.

When you are buying

Read the listing carefully before purchasing and check the artwork details that matter to you. If a listing looks wrong, copied or misleading, tell us rather than trying to resolve it away from FRAMED.

When you are selling

Treat the order shown in your FRAMED seller dashboard as the source of truth. Do not dispatch work because someone sends you a screenshot or email claiming they have paid. Add tracking when you ship so the delivery record stays connected to the order.

Need help?

Email support@framedoriginalart.com. For an order question, include the FRAMED order reference. Do not send passwords, full card details or identity documents by email.